The Kouri Insurance Agency is built on a foundation of providing the best products, services and solutions for our customers. For over 32 years we have believed that successful relationships are built on trust and mutual respect, and we work hard to earn both. We are an island of stability in an industry that is constantly changing.

Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality services enable us to offer our customers competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

• Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
  
• Guide you through the claims process for a prompt and fair resolution of your claim.
  
• Help solve problems related to your coverage or account.
  
• Explain the coverage's and options available to you through our agency, at your request.
• Return your phone calls and emails promptly and respond to your requests in a timely manner.
  
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, internet account access, email and call center services.
  
• Use our experience and multiple company relationships to customize your coverage as needed.
  
• Commit our staff to continuing education so they may be more knowledgeable in serving you.
  
• Treat you with respect and courtesy.
  
• Conduct our business in an ethical manner.

We pledge this to you, our customers, and ask that you let us know if we fail to meet our commitment, so that we may take corrective action.